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Terms & Conditions That Protect Your Account

Our Terms & Conditions set out how your account works, what you can do in the lobby, and how we handle your deposits, withdrawals and personal data.

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How to Reach Us About Terms or Your Account

We're here to answer questions about your account, these Terms & Conditions, or anything else. Our support team speaks English and responds across multiple channels, so you can reach us the way that suits you best. All inquiries — whether about payment holds, account access, data requests or terms clarification — go to the same support desk; response times are consistent across all channels.

Team online

Live chat

Open the chat bubble in the bottom-right corner of your account. We respond within minutes during operating hours. This is the quickest way to resolve a payment question or account query.

Email support

Send detailed questions to our support mailbox. Include your account number and describe the issue clearly. We aim to reply within 24 hours on all business days.

Account settings

Update your contact details, review your account history, or request data exports directly from your dashboard. Go to Account > Settings > My Data to access your personal information anytime.

YOUR DATA & SECURITY

How We Protect Your Account and Information

Your account security and data privacy are built into how we operate. Every deposit through DANA, OVO, GoPay or QRIS is encrypted; your payment details never leave our…

Encryption & payment

All transactions through DANA, OVO, GoPay and QRIS use industry-standard encryption.

Account access

Only you can log in. Password reset requires email or phone verification.

Data retention

We keep your account data — registration, transactions, support history — for as long as your account exists, plus 7…

Request your data

You can ask for a complete export of your personal data anytime.

Dispute resolution

Disagree with a transaction or account restriction? Contact support with proof.

Account closure

You can close your account anytime from Settings > Account.

Your Most Asked Terms & Conditions Questions

We've gathered the real questions players in Bandung, Jakarta and across Indonesia ask about our Terms & Conditions. Read the answers to understand your rights, how your account works, and what happens if something goes wrong.

Account restrictions range from temporary suspension (24–72 hours) to permanent closure, depending on the breach. Examples include using another person's payment method, attempting to exploit game mechanics, or creating multiple accounts. Repeated breaches lead to closure. Any balance in your wallet at closure is refunded to your verified deposit method within 5 working days.

Account registration details (name, date of birth, ID number) cannot be changed after verification. Payment methods can be added or removed from your wallet through Account > Payment Methods. DANA, OVO, GoPay and QRIS accounts can be swapped, but each deposit method must be in your name.

Contact support immediately through live chat or email. Include the timestamp of suspicious activity. We'll freeze your account, review the transactions, and advise next steps. If fraud is confirmed, disputed funds are credited back to your account within 5 working days. Change your password after the investigation closes.

Withdrawals via DANA, OVO, GoPay and QRIS usually clear within 1–3 minutes after verification. Bank transfers (QRIS) may take 2–5 working days depending on your bank. Amounts over Rp 50,000,000 require additional verification and may take up to 24 hours.

We close accounts only if terms are breached (e.g., underage play, multiple accounts, payment fraud). We send a written notice to your registered email explaining the reason and any outstanding balance. Closures for minor violations are negotiable; contact support within 7 days of notice to appeal.

We do not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to complete transactions, and with local authorities if required by law. Your account history and play data remain confidential. You can request a full copy of your data from Account > Settings > My Data anytime.

You must be of legal age in your jurisdiction and not self-excluded from any gambling platform. Eligibility depends on local law where you reside. We verify your identity during signup using your ID number and phone verification. False information during registration results in account closure and fund forfeiture.

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