Your Privacy Questions Answered
Closing your account stops new logins and transactions, but we retain transaction records for payment reconciliation and fraud prevention for up to 24 months where local law permits. You can request deletion of personal data such as your name and contact details. Contact live chat to start the closure process.
Yes. Open your account dashboard, go to Security settings, and view your profile. For a complete data export including login history and transaction logs, email our data team or use live chat. We'll send you a copy within 5 business days.
Your payment details are sent directly to the payment processor's encrypted server and never stored on our platform. We record only the transaction ID, amount, and timestamp. Our fraud detection flags unusual deposit patterns before they clear.
We don't sell or share your personal data with advertisers. Payment processors and game studios receive only transaction data necessary for deposits and gameplay. We may share data with legal authorities where local law requires it.
Session cookies keep you logged in securely. Analytics cookies help us find broken features or slow payment flows. Marketing cookies are optional; you can disable them in your browser or your account privacy settings without affecting gameplay.
Change your password immediately and contact live chat or email support. We'll review your login history and flag suspicious activity. If unauthorised transactions occurred, we can freeze the account and begin an investigation.
Your data is stored on encrypted servers where local law permits. Active account data is kept for the duration of your membership. Inactive accounts and historical data depend on local law; we retain transaction logs for up to 24 months for compliance.
